FAQ – Knitting Dadi

Frequently Asked Questions

Knitting Dadi is a unique, artisanal hand-knitting clothing brand that intertwines tradition, warmth, and style in every stitch. Our brand name, “Dadi”, pays homage to the timeless charm and meticulous craftsmanship of our grandmothers, and it encapsulates the heart of our mission – to deliver pieces that are not just clothes, but carriers of love and comfort.

Top Queries

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How quickly would an inquiry, issue, or grievance receive a response?

We strive to respond to all queries, concerns, and complaints within 48 hours during our regular business hours of Monday to Saturday. Our customer experience team carefully reviews each inquiry and makes every effort to resolve any issues or provide helpful information as quickly as possible. Please allow up to 2 business days for a response.

In what location are Knitting Dadi products manufactured?

Our products are thoughtfully crafted and knitted locally in India. We intentionally source premium quality yarns, buttons, and trims from Indian vendors to support local businesses. Learn more about our commitment to ethical, sustainable manufacturing on our About Us page.

What is your company's location?

We are proud to operate out of our headquarters in Bihar, India. This location allows us to closely oversee production, manage relationships with local vendors, and ultimately deliver exceptional products straight to your door.

Is your website safe and secure?

We utilize Woocommerce, the world’s leading e-commerce platform, to power our online store. Woocommerce adheres to the highest security standards and maintains secure systems to protect customer data. This includes implementing strong access controls, network monitoring, vulnerability testing, and stringent data policies. You can shop with confidence knowing your information is safe.

What payment options do you offer on your website?

We accept all major credit cards, debit cards, UPI payments, and digital wallets on our website. We also offer the convenience of cash on delivery for low volume orders, however we reserve the right to withdraw this option at any time. Rest assured we continually evaluate our policies to provide you with the most secure and dependable service.

What occurs if I place an order but you are not able to fulfill and ship it?

If an ordered item unexpectedly becomes unavailable, our team will promptly contact you to provide resolution options. This may include suggesting a replacement item, offering a store credit, or issuing a full refund. While we cannot guarantee specific discounts or compensation in this scenario, we are wholly committed to finding a satisfactory outcome.

When can I expect my order to be sent out after placing it?

We pride ourselves on quick fulfillment and aim to ship all purchases within 48 business hours of order confirmation. You can generally expect to receive your package within 3-4 business days after it ships from our facility. In the rare case of delays longer than 9 calendar days, we will gladly assist with reasonable resolutions. Please reach out directly with any shipment concerns.

Please feel free to contact us at care@knittingdadi.com with any other questions. We are always happy to help!